Concern about Apple’s lack of support for QuickTime

Yesterday an antivirus company made news headlines regarding their concern about Apple’s QuickTime player for Windows possibly not being updated by Apple any more.

At this time we could not find any official statement directly from Apple about this. Any Windows user sharing this concern could certainly uninstall QuickTime or all Apple software from any of their Windows PCs.

In the past QuickTime added a certain measure of convenience, but neither QuickTime nor any other Apple software is required on PCs for the operation of current or previous generation Sharx Security cameras.

For our customers with cameras that are more than 3 generations old, we will offer special upgrade pricing


28 thoughts on “Concern about Apple’s lack of support for QuickTime

  1. Can’t find anything from Apple? How hard did you look?
    Here from the Apple download site:
    “Important: QuickTime 7 for Windows is no longer supported by Apple. New versions of Windows since 2009 have included support for the key media formats, such as H.264 and AAC, that QuickTime 7 enabled. All current Windows web browsers support video without the need for browser plug-ins. If you no longer need QuickTime 7 on your PC, follow the instructions for uninstalling QuickTime 7 for Windows.”

    1. Daniel, thanks for the link.

      Our current and previous generation cameras do not need Quicktime on PCs. It was convenient but on PCs the recorded movie files can also be played with Windows Media Player, the VLC Media player from, or the various video players that come with current versions of Windows. Live video is not dependent on Quicktime either.

  2. I’m having problems with viewing camera live feed, apparently due to Apple’s lack of support for Quicktime. I’m running OS X El Capitan 10.11.

    I’ve tried enabling an older version of QT. I just get a screen with a big Q and a blue bar running back and forth.

    1. This article is only related to Quicktime on PCs. On Macs, we now support Mac OS Sierra as well as El Capitan for all current generation cameras as well as the prior generation (since 2014). Just let us know what camera model you have and we’ll send you a firmware update with instructions

          1. thank you, the update works well. I also have models SCNC3904-WIDE and SCNC3905. Please send the appropriate firmware updates for both.

  3. So I am running into an issue as well. I actually bought my camera with a friend to save money. I actually just got around to have an electrician come out this week to install outlet in the attic to power camera. When I got it on our network I am unable to see “Live” feed due to plugin issue with QuickTime. Help!! See below:
    Model: SCNC3905
    System up time: 0 Days 00:48:14
    BIOS/Loader version: 2.1 (build 0002)
    Firmware version: 5.56 (build 20131126)
    ActiveX Control version: 1,2,6,1

  4. Hi I also have
    Model: SCNC3905
    System up time: 2 Days 17:29:36
    BIOS/Loader version: 2.1 (build 0002)
    Firmware version: 5.93 (build 20150601)
    ActiveX Control version: 1,2,6,1
    is there an updated firmware to get the feed working again on OSX Sierra?

  5. Trying to move cameras to new computer with Windows 10. I can watch recorded clips with VLC player. How can I watch real time without using Quicktime? I have SCNC 3805 and SCNC 3905 both with firmware 5.56 (build 20131126). Would new firmware make things easier? On old computer (WIN XP) I could watch on Internet Explorer with ActiveX but in Win10, Edge apparently doesn’t support ActiveX and .. don’t know how to proceed.
    Thanks for any help.

    Jim Kolsrud

  6. Having issues with live view on Mac OS, i.e., plugin not supported. Think a Firmware update would help?
    Model: SCNC3905
    System up time: 5 Days 02:25:32
    BIOS/Loader version: 2.1 (build 0002)
    Firmware version: 5.80 (build 20140922)
    ActiveX Control version: 1,2,6,1

    1. Hi, thanks for your comment, we emailed you the upgrade together with instructions. With the update it will work on MacOS Sierra

  7. I too have the SCNC3905. It’s been working pretty much flawlessly for years now. My current firmware is at v.5.96 (Build 20151111.) Things are running just fine. Should I use the old saying, “If it ain’t broke…don’t fix it.”?, or should I upgrade my firmware if I’m behind on versions?

    Thanks, Dale.

    1. We’ll send you the firmware. The update is mainly for browsers other than Internet Explorer. If you use IE, no need to update

  8. I have several SCN3905 cameras and need to upgrade the firmware as they no longer function for me with Mac Sierra. May I receive a firmware upgrade please?

  9. I have three SCN3905 cameras and I would like the upgrade so that I can see the videos on my Macs.

    Thank you,

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